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Enhancing the eCommerce Experience for a Life Sciences Solutions Provider

Client

The client is a premier biotechnology company in the flow cytometry industry that delivers innovative cell sorting, flow cytometry, and reagent solutions. Based in the U.S., the client has affiliate offices in East Asia and Europe with distributors spread across the world.

Industry

Biotechnology

Overview

Our client, one of the world's leading providers of flow cytometry and imaging instruments, wanted to upgrade to a more robust and scalable eCommerce solution to boost online sales. They required a solution that facilitates integration with catalogs, databases, and CRM systems such as Salesforce. Leveraging QBurst's customization skills and technical proficiency in third-party integrations, a high performance solution on Adobe Commerce was implemented.

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Business Requirement

The client wanted an eCommerce portal that caters to a global audience. The search engine optimized site would feature an intuitive and user-friendly design that would significantly improve user experience. The system would synchronize with ERP systems and automate order workflow.

QBurst Solution

The responsive eCommerce website, based on Adobe Commerce, is user-centric and enables easy navigation. The core workflow was customized to match the client’s business model and integrated with their ERP system. Web Forms integration with Salesforce provides a single system to handle enquiries. We also developed an ETL module to sync products from multiple vendors and integrated WordPress for content management.

End Result

  • Highly responsive website enabled consumers to access products from any device leading to a 22% increase in transactions
  • Improved user experience with dynamic searching feature
  • 35% increase in site visits with improved customer satisfaction
  • 31% increase in revenue six months after launching the new portal

Key Features

  • Separate storefronts for Europe, U.S., and China and visitors directed to them based on their location
  • Integration with ERP system to synchronize orders in real time
  • Dynamic Product Data Sheet generation in PDF format using the product catalog data
  • WCAG 2.0 Level AA compliance
  • Integration of Salesforce Web-to-Lead Forms
  • Powerful internal search engine developed using Apache Solr
  • Bulk import functionality for product catalog and customers using custom-built ETL tool with configurable data extraction and validation features

Technologies

  • Adobe Commerce
  • Apache Solr
  • MySQL RDBMS
  • CSS3
  • Apache Web Server
  • WordPress
  • Redis Caching Server
  • HTML5
  • jQuery

Business Requirement

The client wanted an eCommerce portal that caters to a global audience. The search engine optimized site would feature an intuitive and user-friendly design that would significantly improve user experience. The system would synchronize with ERP systems and automate order workflow.

QBurst Solution

The responsive eCommerce website, based on Adobe Commerce, is user-centric and enables easy navigation. The core workflow was customized to match the client’s business model and integrated with their ERP system. Web Forms integration with Salesforce provides a single system to handle enquiries. We also developed an ETL module to sync products from multiple vendors and integrated WordPress for content management.

End Result

  • Highly responsive website enabled consumers to access products from any device leading to a 22% increase in transactions
  • Improved user experience with dynamic searching feature
  • 35% increase in site visits with improved customer satisfaction
  • 31% increase in revenue six months after launching the new portal

Key Features

  • Separate storefronts for Europe, U.S., and China and visitors directed to them based on their location
  • Integration with ERP system to synchronize orders in real time
  • Dynamic Product Data Sheet generation in PDF format using the product catalog data
  • WCAG 2.0 Level AA compliance
  • Integration of Salesforce Web-to-Lead Forms
  • Powerful internal search engine developed using Apache Solr
  • Bulk import functionality for product catalog and customers using custom-built ETL tool with configurable data extraction and validation features

Technologies

  • Adobe Commerce
  • Apache Solr
  • MySQL RDBMS
  • CSS3
  • Apache Web Server
  • WordPress
  • Redis Caching Server
  • HTML5
  • jQuery
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